User Support
If end users lack the necessary skills to utilize the technology, a software application becomes ineffective, resulting in a reduced return on investment. The implementation of a new system doesn't just end when it's delivered or when the end-users start using it. Users often require support during different stages of usage. Our extensive experience in Testing and Consulting empowers us to provide necessary User Support services to ensure smooth application or system functionality. Our support services involve:
User Training:
NOMOS Technology offers comprehensive training on newly implemented applications to benefit you. We provide expert-led business training to improve the productivity of end-users. Our domain consultants and business analysts utilize their extensive understanding of business requirements, application functionality, and end-user scenarios to assist your business users in comprehending the features and operations of a new system. Individual users receive personalized attention to enhance their learning experience.
User Manuals Development:
We offer our experience in preparing comprehensive user/operational manuals by utilizing our knowledge of application functionalities acquired from our understanding of business requirements, functional specifications, and testing. We provide documentation assistance that involves providing an overview of the application, detailing how the application works, answering frequently asked questions, highlighting common errors, providing troubleshooting tips, and help topics to support your business users.
Implementation Support:
Our Rollout Support Service helps your business users put newly introduced software applications into productive use. We provide assistance from the planning to evaluation stages to enable users to utilize the new application to its fullest potential in the shortest possible time.
Functional Help Desk
Our experienced domain specialists and analysts offer a high-quality help desk facility to support your business users with their IT queries and problems. This facility is critical in mission-critical banking applications, especially as banks and financial institutions continue to expand their operations across geographies. By setting up and running off-site help desks for our clients, we provide production support, with the help desk being web-based and email being the mode of communication. This help desk is used for call logging, routing, escalations and resolution, and can be integrated into an incident response and change management system to enhance the user experience.